Product Information

What movement does the Tennyson use?

The Tennyson features the Ronda 5020.b, a very well-made Swiss quartz movement known for its precision and reliability.

Is there a warranty for the Tennyson?

Yes, the timepiece comes with a 12-month warranty on the movement, covering any manufacturing defects or movement malfunctions.

What is the water resistance rating?

Our watches feature 100 meters of water resistance, suitable for everyday wear, swimming, and water sports. This rating ensures excellent protection against water ingress.

What materials are used in the construction?

The case is crafted from 316L stainless steel (anti-corrosive marine grade), with a double-domed sapphire crystal and genuine leather strap. Each component is selected for durability and comfort.

What is the case size and thickness?

The Tennyson has a 39mm case diameter with a thickness of 11.5mm, designed to fit comfortably on most wrist sizes.

Battery & Maintenance

How long does the battery last?

The Swiss quartz movement typically provides 2-3 years of battery life under normal use. Chronograph usage may reduce battery life slightly.

How do I care for my watch?

Keep your watch clean with a soft, dry cloth. Avoid exposure to extreme temperatures, strong magnetic fields, and harsh chemicals. For leather straps, avoid prolonged water exposure.

Where can I get my watch serviced?

Any qualified watchmaker can service your timepiece. For warranty repairs, please contact our customer service team first.

Ordering & Payment

What payment methods can I use?

We accept all major credit and debit cards including Visa, Mastercard, American Express, Discover, and JCB cards. We also offer PayPal, Apple Pay, Google Pay, and other digital payment options through our Squarespace checkout.

Where do you ship?

We ship worldwide with affordable shipping options to many countries! Shipping costs are calculated at checkout based on your location.

How long does shipping take?

• Domestic orders: 3-7 business days

• International orders: 7-14 business days

• Processing time: 1-3 business days before shipment

Do you offer expedited shipping?

Yes, expedited shipping options are available at checkout for faster delivery.

Returns & Exchanges

What is your return policy?

We offer a 14-day return policy from the date of delivery. Items must be returned in perfect condition with original packaging. Please see our Return Policy page for full details.

Can I exchange my watch for a different model?

Exchanges are handled as returns and new orders. Please contact our customer service team to assist with the process.

What if my watch arrives damaged?

If your watch arrives damaged, please contact us immediately with photos. We'll arrange for a replacement or full refund at no cost to you.

Sizing & Fit

What wrist sizes do your watches fit?

Our standard genuine leather straps fit wrist sizes from 6" to 8" (150mm to 200mm). The comfortable 39mm case size works well for most wrist sizes.

Can I change the strap?

Yes, our watches use standard 20mm spring bars, making strap changes easy with any compatible 20mm replacement strap.

General Questions

Are your watches suitable for daily wear?

Absolutely! Our watches are designed for everyday use while maintaining their elegant appearance and reliable performance.

Do you offer engraving services?

We do not offer engraving services at the moment, but this may be available in the future. Please contact us if you have specific customization needs.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also check your order status by logging into your account on our website.

I have a question not listed here. How can I contact you?

We're here to help! Contact our customer service team at info@tipperarywatch.com. We typically respond within 1-2 business days.

Still have questions? Don't hesitate to reach out – we're passionate about watches and love helping our customers!